Privacy & Safety

T&T Timber Merchants Ltd Trading Company ("we" or "us") is a part of the T&T Holdings Ltd group ("Group"). We are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Terms and Conditions of Use.

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WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We will collect information about you when you open an account, register with our website, place an order for products or services, request further information from us or if you contact us in any way by phone, email or any other communications. The type of information we may collect includes your name, postal address, site address, job title, e-mail address and telephone number so that we can contact you accordingly. We may also obtain information about your usage of this website using Cookies. Full terms and conditions apply when you open an account so please make sure that you read these at the relevant time.

 

HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?

We may use the information provided by you:

• to process your order or manage your account (if applicable),

• to contact you for your views on our services,

• to notify you about important changes or developments to our site or services,

• to provide a more personalised experience,

• for record keeping purposes,

• to keep you informed about our products and services that we offer.

If you agree, we may also pass your information to other companies in house so that they keep you informed about the products or services which they offer.

• for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/ or to improve usefulness and content,

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations as a company.

 

KEEPING YOU INFORMED

If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon. If you agree, we would also like to send you information about the products and services offered by us. If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services or overdue accounts. However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.

 

DISCLOSING YOUR DATA

We never make your personal details available to companies outside of the group for marketing purposes and will only disclose your personal details to other companies within the group if you agree to us doing so. However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.

 

HOW IS YOUR INFORMATION PROTECTED?

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, restricted access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.

 

DATA PROTECTION ACT

T&T Group of companies fully support the requirements of the Data Protection Act and is committed to the protection of personal data belonging to our suppliers, customers and colleagues. We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.

 

WEBSITE COOKIES

Cookies are small files that a website places on your hard disk to enable additional features of the website to work. Use of cookies is an industry standard and many websites use them and most internet browsers automatically accept cookies. The law relating to the use of cookies changed in May 2011. Website operators are now required to provide clear information in relation to the cookies operating on their site and to also obtain the user’s consent before setting a cookie on their computer or handheld device. Further information is set out below in relation to the cookies which operate on this website and we are currently reviewing our systems and procedures to establish the best way of obtaining consent to the setting of a cookie on a user’s computer or handheld device. Our cookies do not contain any personally identifying information but they do enable us to provide a more user-friendly experience. We do not use cookies to gather personal information such as a person's name or e-mail address. However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

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WHAT COOKIES WE COLLECT?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
 

HOW DO YOU COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
 

WHY DO YOU COLLECT PERSONAL INFORMATION?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
 

HOW DO YOU STORE, USE, SHARE, AND DISCLOSE SITE VISITORS' PERSONAL INFORMATION?
Our company is hosted on a third party platform. This provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through our 3rd party's data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by them and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW  DO YOU COMMUNICATE WITH YOUR SITE VISITORS?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@tttimber.co.uk or send us mail to:

T&T Timber Merchants Ltd 

72-74 Wood Street 

Walthamstow

London

E17 3HT

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.